Grievance Redressal
Customer Support & Escalation Process
Need Help? We're Here for You
Our multi-level grievance redressal system ensures your concerns are addressed promptly and effectively.
Introduction
If you are not satisfied with the resolution provided through our support channel, please write to us to escalate the matter. This is exclusively for customers with specific questions and no general questions will be entertained.
You might also find answers to your questions here:
Before escalating, please check our FAQ section and support documentation for quick solutions to common issues.
Level 1 - Customer Support Manager
1
First Point of Contact
Reach out to our customer support manager for initial assistance with your concerns.
Response within 3 business days
Level 2 - Grievance Redressal Officer
2
Escalation Level
If Level 1 doesn't resolve your issue, escalate to our dedicated Grievance Redressal Officer.
Mrs. Vinita Kumari - Grievance Redressal Officer
Resolution within 14 business days
Level 3 - Lender Support
Need Immediate Assistance?
Our customer support team is here to help you resolve any issues quickly and efficiently.
Multi-level support system
Quick response times