Question 1

What is LAMF (Loan Against Mutual Funds)?

Accepted Answer

It's a facility where you can get an instant loan by pledging your mutual fund units without selling them.

Question 2

Will my mutual funds be sold when I take a loan?

Accepted Answer

No. Your funds remain invested. They are only marked as collateral until the loan is repaid.

Question 3

How quickly can I get the loan amount?

Accepted Answer

In most cases, the loan is processed within a few hours once your mutual fund units are pledged.

Question 4

How much loan can I get against my mutual funds?

Accepted Answer

You can get up to a percentage of your mutual fund value (usually 45–50%), depending on the scheme and provider.

Question 5

Do I need to visit a branch for availing the loan?

Accepted Answer

No. The entire process is digital, so you can apply, pledge, and receive money online.

Question 6

What documents are required?

Accepted Answer

PAN, Aadhaar, and basic KYC details are needed.

Question 7

What are the interest rates?

Accepted Answer

Rates vary depending on the lender, but they are usually lower than personal loans or credit card interest.

Question 8

Can I repay the loan anytime?

Accepted Answer

Yes, you can make part-payments or repay the full loan anytime without penalty.

Question 9

What happens after I repay the loan?

Accepted Answer

Your mutual fund units are immediately released and made available for redemption or investment.

Question 10

Is my data safe?

Accepted Answer

Yes, all transactions are encrypted and comply with DPDP guidelines.

Question 11

What are your support hours?

Accepted Answer

Our support team is available Monday to Saturday, 9:30 AM to 7:00 PM (IST).

Question 12

How long does it take to resolve an issue?

Accepted Answer

Most queries are resolved within 24 to 48 business hours. Complex cases may take longer, but you'll be updated regularly.

Question 13

What if I am not satisfied with the support provided?

Accepted Answer

You can escalate the issue by replying to the ticket or requesting a call from our senior support team.

Question 14

Do you provide step-by-step guidance for using the platform?

Accepted Answer

Yes, we provide tutorials, help articles, and video guides. Our team can also assist you over call or remote screen share.

Question 15

Is there a dedicated helpline for urgent issues?

Accepted Answer

Yes, urgent issues such as loan disbursement delays or account access problems can be addressed through our priority helpline.

Question 16

Do you offer multilingual support?

Accepted Answer

Currently, support is available in English and Hindi. Regional language support will be added soon.

Question 17

How do I become a Partner?

Accepted Answer

You can register through our Partner Portal and complete the onboarding process with basic KYC and business details.

Question 18

What benefits do Partners get?

Accepted Answer

Partners enjoy revenue sharing, client management tools, dedicated support, and real-time tracking of business performance.

Question 19

Can I add sub-partners or team members?

Accepted Answer

Yes, you can invite team members or sub-partners to your Partner account with role-based access.

Question 20

How is partner commission/revenue calculated?

Accepted Answer

Revenue is calculated based on your subscription plan and the transactions generated by your referred or managed clients.

Question 21

Where can I track my partner performance?

Accepted Answer

You can view your earnings, active clients, and performance reports inside the Partner Dashboard.

Question 22

How do I create an account?

Accepted Answer

Sign up with your mobile number. Once OTP is verified, your account will be activated instantly.

Question 23

Can I change my subscription plan later?

Accepted Answer

Yes, you can upgrade, downgrade, or switch to a different plan anytime from your account settings.

Question 24

Will my data be safe if I cancel my subscription?

Accepted Answer

Yes, your data remains secure. You can download it before cancelling.

Question 25

How do I access my invoices and billing history?

Accepted Answer

All invoices and billing records are available in your Account → Billing section.

Question 26

Do you charge extra for additional users?

Accepted Answer

It depends on your plan. Some plans include a fixed number of users, while additional users may attract a small fee.

Question 27

What payment methods do you accept?

Accepted Answer

We accept UPI, Net Banking, Debit/Credit Cards, and major payment gateways.

Question 28

Is there an auto-renewal option?

Accepted Answer

Yes, you can enable auto-renewal to avoid service disruption.

Question 29

What if my payment fails?

Accepted Answer

You'll receive an alert, and the system will retry automatically. You can also make a manual payment.

Question 30

Do you offer refunds?

Accepted Answer

Refunds are subject to our refund policy. In most cases, unused subscription periods are not refunded.

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Common questions

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Common questions

How can we help?
We're one message away.